Returns & Exchanges

At Ratton Pantry, we strive for complete satisfaction with every order; however, due to the perishable nature of our artisanal food products, we can only accept returns on items that are damaged, defective, or incorrect. Please inspect your delivery immediately upon arrival to ensure your pantry staples are in perfect condition.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 48 hours of delivery if your goods are damaged or missing, providing your order number and clear photos of the items.

• 2.
  Awaiting Authorization

  Our quality control team will review your claim to ensure it meets our safety standards and will provide a Return Merchandise Authorization (RMA) if a return is required.

• 3.
  Secure Packaging

  Once approved, carefully repackage the unopened items in their original shipping box to prevent further damage during transit back to our pantry.

• 4.
  Refund or Replacement

  After we receive and inspect the returned goods, we will issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.